Customer Testimonials
Wanted to give a huge shoutout to John and Tania for the incredible service when buying my 2021 Hyundai Elantra. I love this car! Highly recommend this dealership, amazing people!
Customer service is to notch. I recently purchased a vehicle through Tanya and Ethan. I felt very welcome and comfortable through the whole process. Best experience I've had at a dealership yet
We are staying in Osoyoos for the winter and our Elantra needed servicing. When we called the dealership, we met Audrey. A wonderful and talented service agent. Since we traveled from the Yukon we wanted to make sure the car was checked over and the car was in good shape to travel. Audrey made sure that a complete inspection of the car was completed. Further work was required based on the inspection and she clearly explained and discussed the need for the work to be done. We had mentioned that we had noted a ticking sound with the engine. Audrey ...
Hello Ms. Maw,Thank you for your recent review. We did indeed have some struggles that day, with unexpected emergency repairs and a technician who couldn’t work due to illness.On behalf of the dealership, we’re very sorry for the inconvenience that this caused you. We can assure you this is not the norm for Penticton Hyundai, and we hope to see you back again to demonstrate our customary dedication to client service.Our service manager, Keith Hodgins, attempted to reach out to you by phone and left you a similar message. Thank you again for your loyalty ...
Always accommodating. Free shuttle, coffee. Get the job done the first time. Great prices
Edit: Sales Manager Mark was amazing in reaching out and rectifying this situation. I can honestly say this is not how the business intends to conduct itself and rather was just an unfortunate mishap. 4 stars for the whole situation but 5 stars for Mark and his amazing customer service. Thank you!TL/DR: Was screamed at and demeaned by service department manager and staff.Absolute worst service I have received in my entire life. I called before Christmas to get my car looked at and was told they could look at it that day, I towed my car there but it ...
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