Penticton Hyundai is looking for a Service Advisor to join our Team. We are a very busy flat rate shop looking for an energetic, result driven and professional individual.
- Industry leading pay plan with the opportunity for above average earning potential.
- Service Advisor training program both in house, online and factory based.
- Full benefits program including Health and Dental.
- Employee vehicle purchase program.
- Opportunity to work with a professional management team.
- Sentes Automotive offers advancement opportunities within the group. (Hyundai, Honda, Infiniti, Nissan, Lexus, Mercedes)
- Company sponsored events. (BBQ’s, Golf Tournament’s, Christmas Party, etc.)
Key responsibilities include
- Efficiently and accurately assist clients with service needs.
- Reviewing customer information and updating all specified client details. Review and monitor all appointment files, scheduled maintenance and checking for previous recommendations. Advise clients on vehicle maintenance and repairs as per manufactures recommendations.
- Effectively communicate with clients, both in person, phone, text and e-mail. Monitoring of the repair process, checking of job status and updating of work in process to the customer.
- Efficiently answer incoming calls and direct them to appropriate individual.
- Analyze technician recommendations (MPI) and liaising with warranty providers.
- Ability to analyze and interpret production and CSI reports and determine areas of improvement.
- Report on day to day progress of all work to the Service Manager.
- Maintain an organized and neat work area.
- Comply with all company safety policies and procedures.
- Must have at least 5 years automotive experience. Dealership experience is an asset.
- CDK/ADP experience is an asset.
- MS Word, Excel, X-time experience an asset.
- Able to work with all level of management and staff.
- Must be detail oriented and possess strong organizational skills.
- Must have strong time management skills and ability to meet strict deadlines.
If you have the motivation and desire to join our team we want to hear from you. Please send a cover letter and resume to: https://app.smartsheet.com/b/publish?EQBCT=8fbbbefe2dfc4300bd386e7fe67d6faf
We are always looking for dedicated, hard working, career oriented individuals. To apply for a career with Sentes Automotive, please fill out an application form.